These conditions shall apply to all sales transactions between Nana’s House Soap Co. and the purchaser placing an order with Nana’s House Soap Co. for the manufacture and/or supply of any goods.

We reserve the right, with out without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in violation of our Terms and Conditions.

Nana’s House Soap Co. reserves the right to amend their Terms and Conditions at any time; if changes are made, we will post a notice of any such changes on the website.  We suggest that you revisit the Terms and Conditions from time to time to review any changes.

  1. Purchasing Goods:  When purchasing goods on this website you agree that the personal information which you are required to provide when you register as a customer is true, accurate, and current in all respects and does not refer to any other person.  Should your personal information, such as contact details, change, then you are requested to inform us ( before any further orders may be taken.  Likewise, the customer is expected to provide accurate, current, and valid payment details that correspond to the customer alone and not another individual.  You place your order request for goods from the website by clicking on the confirm order button at the end of the on-line order process.  You will be guided through the process of placing an order by a series of simple instructions on the website.  Once you have placed your order, we will send you to an acknowledgement providing you with a payment reference and the value of your order.  We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us.  Legal ownership of the goods will immediately revert to us if we refund any such payment to you.  Any unauthorized use of our site (for example, use of a coupon that is not genuine) may result in your order being refused with a full refund.
  2. Pricing and description of goods: Prices for goods on the website are as quoted.  Cost for delivery and standard packaging will be added at checkout; these costs are as stated in section 5, ‘Delivery’.  We will take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are correct at the time when the relevant information was entered into the system.  Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.  We endeavor to make sure pricing is correct at time of publishing, but reserve the right to change prices due to error or supplier changes.  The customer will be informed of price changes accordingly.  We attempt to be as accurate as possible when describing our products on the website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information, or other content available on the website are accurate, complete, reliable, current, or error-free.  While every effort is made to accurately describe products on the website, the photographic image is only a general representation of the product.  All items are handmade in small batches and, as such, there may be slight variations between individual soaps and soap batches in terms of color, pattern, scent, and texture, none of which will affect product quality.  The swirl pattern inside and on top of soaps will vary within one soap batch due to the nature of the swirl itself and the behavior of the soap batter at time of pouring.  Nana’s House Soap Co. reserves the right to make a change to design.
  3. Care of soap and precautions:  Once purchased, soaps should be stored in a cool, dry place out of direct sunlight, until use.  After each use, the soap should be placed on a free-draining soap dish clear of standing water, to allow it to dry out.  Failure to do this may cause the soap to become very soft.  Where possible, natural and mineral colors are used.  Although highly unlikely, it is possible that these may cause staining of pale fabrics.  The soap is for external use only.  Should any irritation occur, use should be discontinued immediately; we would be grateful for any feedback should this happen.  As with all new products, it is advisable to check on a small area of skin before main use.  Some essential oils contain potential allergens that may cause adverse reactions in some individuals.  The ingredients are listed for each soap and if a customer has a known sensitivity to an ingredient or allergen, it is their responsibility to check the ingredient list of the product prior to purchase.  NUT ALLERGIES:  All of our soaps contain at least one ‘nut’ oil:  they all contain coconut oil and some contain additional nut oils such as shea butter, sweet almond oil, and/or cocoa butter. 
  4. Packaging:  Nana’s House Soap Co. will try to use recycled boxes, envelopes, and packaging and will aim to keep packaging to a minimum, both in terms of cost to customer and amount of packaging used.  We would encourage our customers to reuse or recycle their packaging for the benefit of the environment.
  5. Delivery:  We promise to ship our best-quality products to you in a safe, secure, and reliable manner and to deal promptly with any concern you may have regarding your order.  We will make every effort to dispatch orders within 3 working days of receipt; in most instances, orders will normally be dealt with in 24 hours.  Proof of dispatch will be obtained by Nana’s House Soap Co. and will be available upon request.  As far as possible, we seek to reuse packaging material to help reduce our impact on the environment; this includes the outer container.  Nana’s House Soap Co. does not accept any liability whatsoever for delayed delivery caused by any third party.  As soon as you have received the goods, you will assume all risk in the goods.  Upon delivery to you, we will also provide you with sufficient details to enable you to:  (a) exercise your right of cancellation; and (b) address any intended cancellation or complaints to the correct place of business.  If you have not received the entire order, as detailed in the order confirmation email sent to you when an order is received, please contact Nana’s House Soap Co. within 3 days of receipt of goods.  If you have a rush order please let us know and we will exert extra effort to try to get your order out sooner.  Nana’s House Soap Co. accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery.  Other than delivery within the United States, we do not ship international orders at this time. 
  6. Returns and Cancellations:  Unless we have notified you that we do not accept your order, or you have cancelled your order in accordance with the cancellation conditions as stated below, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you.  We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorization for your payment, or if we identify a product or pricing error.  We reserve the right to reject any offer to purchase by you at any time.  If we are unable to fulfill your order following our order acknowledgement, we will contact you by email or telephone advising you of this.  We cannot accept returns due to safety guidelines, so we hope you are happy with your scent selections. We try our best to describe all of our scents.
  7. Complaints and Customer Service:  The purchaser should inform Nana’s House Soap Co. immediately of any problems by emailing  Customer satisfaction is very important to us and, as such, we will aim to deal with your complaint within 5 working days; in most instances we will aim to deal with your complaint within 48 hours.  The customer is welcome to contact us on any issue relating to their order, or for any general inquiries, on the email listed above.
  8. Privacy:  By using the website, you are responsible for all actions that occur in relation to your account.  If you forget your password we will reset it upon request and send it to the email address you registered with.  Nana’s House Soap Co. collects the information provided by the customer at the time of ordering and uses this information lawfully.  This information is used to process the customer’s order and also to provide the highest level of customer service possible.  Customer data is encrypted via a secure payment site.  Nana’s House Soap Co. will never sell, or pass on, customer details to any third party.  If you order from us, we may contact you about your order and we may, on occasion, email or write to you with information about our products and special offers.  If you would prefer not to receive any promotional material at all from us, please let us know.
  9. Limitation of Liability:  We will use all reasonable endeavors to carry out our obligations in a reasonable time but will not be liable to the customer for any loss, costs, or expenses arising directly or indirectly from any delays and we will not be deemed to be in breach of this agreement by reason of any delay in performing or any failure to perform, and obligations in relation to this agreement, if the delay or failure was due to any cause beyond our reasonable control.  If prevented from carrying out our obligations we will notify you in writing.  If we are still prevented 3 weeks from the date of such notice then either party may give notice cancelling the agreement.  If the agreement is cancelled in this way we accept no liability to compensate you for any loss or damage caused by failure to perform.  Except where the buyer is dealing as consumer, we do not give any warranty, guarantee, or indemnity as to quality, fitness for purpose, or otherwise of the goods.  Except for death or personal injury caused by our negligence, we will not be liable to the buyer for any loss of profit, any indirect special or consequential loss, damage, costs, expenses, or other claims arising out of or in connection with the supply of goods.  We attempt to be as accurate as possible when describing our products on the site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information, or other content available on the site are accurate, complete, reliable, current, or error-free.  As with all new products, it is advisable to check on a small area of skin before main use.  Some essential oils used contain potential allergens.  Those are clearly stated on the reverse of the labeling in accordance with current US regulations.  In some individuals those substances can cause adverse reactions.  We do not accept responsibility for the misuse of our products.  It is the responsibility of the customer to use the products with discretion and check with a professional if in doubt.  All products are checked carefully before dispatch to the customer.  We cannot be held responsible for deterioration of the products due to the customer’s incorrect storage conditions eg, exposure to direct sunlight, heat, etc.  The customer should ensure that the products are stored in cool and dry conditions prior to use.  During use, soap should be set to drain freely in a slotted soap dish and not be allowed to sit in water.  Balms and butters may liquefy if kept too warm.  Bath bombs and creamers will deteriorate if kept in warm, damp, or humid conditions.  Salts will attract water if left open to the air.  All soaps have a use date of 24 months post-manufacture:  this is a minimum date included to ensure best condition of soap prior to use; use beyond this date does not imply deterioration at all and soap kept in optimum conditions may store for many years.  The majority of non-soap products will be usable for longer; however, their quality may start to deteriorate if kept beyond this time or if stored in unsuitable conditions.
  10. Samples:  It is not our policy to supply goods on approval nor are we currently able to supply free samples of our soaps on request.  The sending of free samples is by our discretion.
  11. Website:  All content available on the website is the property of Nana’s House Soap Co. and is protected by US and international copyright laws.  Nothing may be reproduced in whole or part by electronic means or in print without the prior written permission of the company.  We are not responsible for the content of any off-website pages or any other websites linked to or from the website.

None of the above terms affect your statutory rights as a consumer.

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